In order to strictly protect the personal information of all customers who use this website, we implement the following initiatives regarding its handling.
Purpose of Use of Personal Information
We will use personal information obtained from the inquiry form for the following purposes.
(1) Purposes of use when acquiring personal information directly described in documents etc. from the individual (including via websites, emails, etc.; hereinafter referred to as "Documents")
1. Customer Information
a) To contact customers
b) To arrange travel services provided by transportation and accommodation institutions, etc., and to receive those services
c) for various procedures regarding travel
d) For insurance procedures to secure our liability under travel contracts or expenses in case of accidents
e) To provide information on products, services, and various campaigns of the Company and our affiliated companies
f) To ask for opinions and impressions after participating in a tour
g) To request participation in questionnaires
h) To provide special benefit services
i) To create statistical data
j) For advertisement distribution (*1)
k) For information security
(2) Purposes of use when acquiring personal information directly from the individual other than in writing
1. Customer Information (Call Records)
To record calls for confirming the content of inquiries and travel reservations, etc., and for purposes a) through c) above.
(3) Purposes of use when acquiring personal information by methods other than (1) and (2) above
1. Customer Information (Non-disclosure)
For purposes a) through d) above.
(*1) We may acquire information related to individuals that is not personal information (including purchase history obtained through Cookies etc., location information, browsing and other behavioral history, device information, and network information (IP address, etc.)) from third parties, match it with personal information held by us, and use it for the development, improvement, and enhancement of products and services, as well as for advertising and information provision regarding products and services tailored to interests, preferences, and trends.
Provision of Personal Information to Third Parties
(1) We will provide the customer's name, gender, age, address, phone number or email address, passport number, and credit card number by electronic means, etc., to transportation/accommodation institutions, insurance companies, and domestic/overseas arrangement agencies within the scope necessary for arranging the travel services applied for and receiving those services, or within the scope necessary for insurance procedures to secure our liability under travel contracts or expenses in case of accidents.
(2) For the convenience of customers' shopping at travel destinations, we will provide personal data related to the customer's name, passport number, and flight number to be boarded, etc., to duty-free shops and souvenir shops by sending it in advance via electronic means, etc.
Except for the cases listed above and the following cases, we will not provide customers' personal information to third parties.
a) When there is the consent of the individual
b) When based on laws and regulations
c) When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the consent of the individual
d) When it is particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the consent of the individual
e) When it is necessary to cooperate with a national agency, a local government, or a person entrusted by them in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the execution of such affairs
f) When outsourcing all or part of the handling of personal information within the scope necessary to achieve the purpose of use in order to facilitate business operations
Outsourcing of Personal Information
In our business operations, we outsource part of our business to external parties in order to provide better services to our customers. We may deposit personal information with these subcontractors. In this case, we will select a subcontractor recognized as handling personal information appropriately, stipulate matters necessary to prevent leakage of customers' personal information such as appropriate management and confidentiality of personal information in contracts, etc., and have them implement appropriate management.
Voluntary Nature of Providing Personal Information
The provision of personal information to us by customers is voluntary. However, if you do not provide the necessary items, we may not be able to provide each service, etc. in an appropriate state.
Requests for Disclosure, etc. of Retained Personal Data
We accept requests for notification of purpose of use, disclosure, correction/addition or deletion of content, suspension of use/erasure, suspension of provision to third parties, and disclosure of records of provision to third parties (referred to as "Requests for Disclosure, etc.") regarding retained personal data. For the procedure, please contact us via our inquiry form.
However, please note that we may not be able to disclose information due to laws and regulations.
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<Personal Information Protection Administrator>
Young Life Proposal Co., Ltd. Representative Director: Akimori Kuzuyama
<Contact for Complaints and Consultations regarding Personal Information>
Tel: 052-265-8131
(Reception hours: 9:30 - 18:00, excluding Saturdays, Sundays, and holidays)
